Frequently Asked Questions
Below is a list of our most commonly asked questions. Simply click or tap on each question and it will reveal the answer. If you cannot find the answer to your question, please contact us via our contact form and we will get back to you as soon as possible.
FAQs about our Christmas Packs
The most important idea behind the packs is for the kids to have fun, be kind and spread lots of Christmas joy … with the added benefit of promoting good behaviour of course! The North Pole elves are on their annual ‘Christmas Magic Mission’ to create enough magic to fuel the big man in red’s amazing journey around the world on Christmas Eve. They need the help of some very special boys and girls who can create magic by spreading Christmas cheer, singing lots of Christmas songs, by being kind, helpful and well behaved! Can your little one help out the elves? They will get a special mention on the Nice List if they do! If they are up for the challenge, the elves will send little cards each day to let them know how well they are doing – will they be green, yellow or red. The aim is to collect as many green ‘Christmas Magic’ cards as possible!
For detailed information on how to use the packs, click here. You can keep it very very simple, or you can embellish the story and add in your own ideas to make it unique for your family.
For full details on what is included in each, please click here.
Packs are £10.99 including personalisation and UK delivery. (There is an additional airmail charge for international customers). There will be a Pre-order special price of £10 (inc UK delivery) starting 8th June for a limited time only.
The simple answer is no. The main focus of our concept is the little ‘Christmas Magic’ cards themselves and everything you need is included in the pack. Sometimes leaving things to the imagination makes things a little more believable for kids, even heightening the mystery and magic surrounding it. But on the other hand, lots of our customers (and us personally) do introduce their own Christmas ideas and props. For example, some parents leave chocolate coins with the green cards as a little reward. Some sprinkle glitter around the cards to give the impression of magic dust. Some parents use a toy elf which delivers the cards and some install a little elf door where the cards appear outside each day. You may also consider making your own ‘Elf Reward Sack’ for mini motivational rewards when a certain number of green cards have been earned, or even a Christmas Eve box of goodies as a ‘well done’ gift from the elves. There are so many ways to make it unique and fun for your own family!
This is a tough question to answer, as it all depends on each individual child. In order to understand the concept, we recommend that your little one is over 3 years old. Of course you can use them with younger children, especially if they have siblings who are receiving the cards, but they may not grasp the meaning behind them. We tested the pack with our daughter when she was 2, simply because her older brother was getting them. She was super excited to get cards from the elves, but would have been happy with a green, yellow or red. She simply didn’t understand what each card meant. Saying that, it was still lovely to see her wee face when she found the card. We would tell her that the elves gave her a special card because she was so clever helping Mummy to tidy away her toys for example – using the opportunity to give lots of praise and positive attention for something we were proud of and encouraging her to keep this behaviour up. The upper age again totally depends on when the child stops believing in Santa / Father Christmas anymore. I hope this is about 18 years old in our house!
There is no rule as to when you have to leave your first ‘Christmas Magic’ card, but we think 1st December is a good time to start. There is no mention of a specific date on the letter from the elves, so you can of course choose to start later or earlier than this. Just remember that if you do start earlier than 1st December, you will have to re-use the cards, so collect them back from the kids again. We also recommend that you tell your child(ren) that you don’t using the sticker chart until 1st December!
Ideally yes. Cards are given depending on behaviour / kindness / spreading of Christmas cheer that day, so it works best if the child gets their own personal card. If you would like the kids to work as a team, we can of course put ‘Josh & Gracie’ for example, but we cannot split packs. In other words, you cannot order one pack and ask for some cards to be personalised with one name, and the rest personalised with another. Each personalised item (including the Christmas Magic cards, Sticker Chart and Nice List Certificate) would be personalised with ‘Name 1 & Name 2’. They would also have to share the Wish List as well. So, although we can put more than 1 name on the cards, we do recommend you get one pack per child in order to get the best results and fun out of the concept.
This depends on the time of year you are ordering. Our Pre-ordered packs will be available from 8th June, however we will not start shipping these until the week beginning 4th September 2017. From September onwards, the packs will be printed and dispatched in large batches. This is our busiest time of the year so we do ask that you allow up to 21 days for your order to be dispatched. Please remember that each order is personalised, so it is not an ‘off-the-shelf’ product. Packs are sent using Royal Mail 2nd class post and you will receive an email to notify you that it has been dispatched.
Sign up to our Newsletter on our Home Page. Every now and again will send you emails with ideas or competitions we may run. We will also give some ideas and inspiration to make Christmas even more magical. (Don’t worry we don’t bombard people with emails, we hate that ourselves!).
We do also accept orders from the Republic of Ireland, USA, Canada, Australia and New Zealand. For Christmas Pack orders, we have the following cut off dates: 30th September for USA, Canada, Australia and New Zealand and 31st October for Republic of Ireland. Packs are posted using Airmail and take approximately 3 to 5 working days to arrive to the Republic of Ireland (once dispatched), and approx. 3 weeks to USA, Canada, Australia and New Zealand (once dispatched).
No. PayPal process all of our credit/debit card transactions. You can choose to pay using your card, or using a PayPal account if you have one. We see nor hold any of your card details for your added security.
Yes, the North Pole Behaviour Department is part of our company Wickedly Innocent Ltd.